. I unscrewed it and there is a male isolator inside the box. QuickStart, set up and connections. #1 I am having my lounge plastered in 2 weeks and wanted to know if its possible to have a socket with wall plate installed on the wall to hide the cable from my. Connections to Virgin Media equipment are clearly marked in both cases. All the cabling is the property of Virgin Media and must not be touched. In some cases, you may only find a cable modem connector being fed into your home or a plastic wall box with Virgin Media branding on it. No photo attached. It allows your computer to send information along your network. In response to goslow. I've got 2 wall sockets that I think are likely. 4. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The first thing is to start making alternative arrangements for your internet connectivity. Standard Member. Options. extend the length of the cable that used to go into the VM wall box by connecting it with an extension cable (are there any good cable-to-cable connectors?) 3. Old Virgin Media box and poor signal. Got my virgin media self install kit but I don't have a virgin socket. If possible, I would like to get rid of this rather ugly white. Networking and WiFiSame thing happened, and on all the wall phone points. Thank you for reaching out to us in our community and welcome both here and to Virgin Media, the area reference for the provided Post Code is 30, I was able to locate you on our system with the details we have for you and it looks like you may not have been installed yet, if this is the case you may not be able. I recently moved into a new apartment that im renting and chose a bundle with virgin for my broadband services. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. 1 [or 192. On the day of activation, connect your new router to the master phone socket. on 04-08-2022 00:33. Entertain me; Broadband Deals. It works fine and my router (which is the black box in Picture 2),. Customer since 1993. Don’t plug the power cable into a plug socket yet. I highly doubt my landlord will allow a virgin coax. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. From that brown box on the wall trace the cable to the inside. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. Security matters. log into hub3 - 192. I unscrewed it and there is a male isolator inside the box. The RFoG node is a Vector BOOSTRAL 610. The V6 is tiny. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Should’ve checked this before I ordered. Very poor advice. Excludes. This is where your broadband signal is strongest. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket) I phoned up customer services to see if they could help, but they didnt really to understand the issue but they did offer two solution: 1) Go to my local Virgin. Account - Cable. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Kindest regards, David_Bn Hi, I have a Virgin Media wall socket, it's the white box in Picture 1. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Options. Please help. My previous sky microfilter attached here. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. on 03-08-2020 18:05. Entertain me; Broadband Deals. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. It may just be a loose cable rather than a socket. . Hi I am trying to set up my broadband but my wall socket doesn't have anywhere to plug the white cable in help please There is no way of - 4853911Probably for a TV box connection. You can also check for a loose cable as not all properties have a socket. Re: Red banded cable doesn't fit into the wall socket 3 weeks ago thats a very old socket by the looks of it - thats if it is from VM or one of the early providers - you could open it up and post another photo of whats inside - that may help but i would suggest the best course of action is give them a ring and book a tech - its freePerfectly safe to remove it. Issue is the TV, the 3 boxes will need to be installed in the kitchen / diner which is accessible from the wall on the front of the house so thats no problem, the other two box's will require the cable being taken around the side of the house to the back over the garage thats attached on the side, once round the back its one cable to the middle. Any extension that you create after the main socket is your responsibility. Virgin Media; My Virgin Media; Shop; Help;. Vonage 2nd line. A Ti-Vo was installed in one of the upstairs bedrooms. ahhh the rubbish that is CS - you could try this. Options. How to book an engineer to install wall socket I got quick starter kit but I haven't got a wall socket - 4958051What confuses some people is the push-on connector provided. Apparently the connection from there’s been cut off. 2) remove the metal isolator box and use the coupler to connect to (as per above) and maybe replace the box lid and have a trailing wire coming out of the bottom of the box. Outside the property there will be a brown box (known as the omnibox), and then on the opposite side of where that box is, inside the property will be the socket for. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. The installation should take around an hour. Stream from Virgin Media. Options. com and book a technician. Forum TeamRe: How to book an engineer. on 15-04-2023 16:54. Old Virgin Media box and poor signal. . Plug the WiFi Pod into a socket on a wall inside your home and make sure it’s upright. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsCan't find wall socket in QuickStart, set up and connections Saturday; Hub3 to Hub5 cable issue in Networking and WiFi Thursday; Solid Red Light & Intermittent Wifi in Networking and WiFi Tuesday; Replacement PSU for Super Hub 4 in Networking and WiFi Tuesday; No Virgin Media wall socket in my apartment in QuickStart, set up and. Rich says: August 9, 2022 at 5:55 pm. Phone line - 5 mins. 0 Kudos Reply. As part of this to make sure it is a. But I don’t see anything like that apart from satellite dish cable outside the window. It may just be a cable rather than an internal wall box. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Virgin Media Install - Preparing for engineer (Install socket in specific location) This is a weird post and apologies if this isn't the right place however at somepoint we will be having Virgin Media installed at home and I'm hoping to do a bit of prep-work before hand to make sure it all goes smoothly. At least 30Mbps download speeds in every room or £100 one-off credit. - 5250024If you wanted to take Virgin Media phone services, they would most likely remove all that and run a fresh cable to a telephone wall socket. 4cm) crater. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. Incidentally the phone socket is redundant if not in use and can be safely removed. The coax cable from the study can be used for the other 360 box in the kitchen. and view the images for a range of different wall box options. Reply. Manage Your Account. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. If there are any issues with the date or time please let me know and we can look to alter this to something more suitable. Quickstart is the quickest and easiest way to setup our services. Re: Wall socket. Let me know how you get on! Kind regards, Serena Post a photo of the "wrong" socket please. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. A Virgin Media Hub or Super Hub – you’ll need one of these to connect your devices to the web – and each other – at the same time. however if there is nothing inside your home then the previous owners may have removed the internal wall box themselves,. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. I recently got Virgin broadband installed. Damaged Wall socket. I tried to connect the hub with an ethernet cable to the socket but the base light has been flashing green for over an hour now. My Virgin Media App. It is likely you will be waiting a few days. (I did this video to help/guide new engineer as I did not find any for my self when I started. Everything is converted to specialised triple screened coaxial cable. The box and cables may have been removed by the previous occupiers. not all installs have an internal box start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box as they may just have drilled. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Only now have I realised - 5272490. ) Options. Networking and WiFi. 1 Kudo. Connect the Hub’s power cable with the blue tab. plug that extended cable into the. Virgin Media;. 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. Virgin Media don’t do any Fibre connections to inside the house. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals1 ACCEPTED SOLUTION. Sometimes there is no wall box, just a trailing cable. There should then be an wall socket/faceplate in the home with one of these three logo's on it which you can use to install the kit. Some VM installations do not have an internal wall box, just a trailing lead. The wall box may be branded with the logos of an old cable TV company (not VM). Switched On. nothing to do with the outside boxs. It's a 6" brown or grey square-ish box, usually on wall facing the road or pavement. Sign in . Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Second, you'll likely need a manned installation for your VM services. Sometimes there is no wall box, just a trailing cable. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. @goslow wrote: If your existing coax cable from the hub runs to the outside omnibox and the phone wire does the same then the VM tech may be able to follow the existing coax cable route from the hub for a new phone wire and make the link inside the omnibox outside. . Up to 3 WiFi Pods if needed. Connect a cable from the wakk socket to the power supply, then from the power supply to the SKY RF in and then as I described before. If you don’t find it call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and SundayIf you don't have the cabling then call the pre-installs team on 0800 052 1734. on 14-09-2022 12:00. Trouble shooter. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The wall socket I have within my home does not appear to be working. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. I cannot find the virgin box inside my house but can find a Telewest box. Welcome to the community and thanks for taking the time to post here on the forums. Many thanks Krysia - 4353656 - 2. I got the option to self install, I got the package fine but when I have went to install I have realised that the 2 virgin media wall sockets have had all the wires inside them ripped out. But I have no Virgin Media Wall socket in my house. 0 Kudos. Virgin Media; My Virgin Media; Shop; Help;. Sorry to hear of the lack of wall socket on the inside of your property. All the cables will go under the floorboards. A modern (NTE5) BT master socket fits in a normal plug-sized recess in the wall and contains a standard telephone socket directly connected to the incoming BT phone cable and a plug (built into the lid) which connects the house wiring to this. Get virgin engineer to move the wall socket. . Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. Try taking the cover off to see if there is a cable inside with a plug on the. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. I am happy to help with this. Thanks for your post. Kit arrived today…no wall box so unable to install. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Could an engineer be arranged to install please as my account is due to go live today. All the wall sockets I can see are for BT. The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a. We would like to show you a description here but the site won’t allow us. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no. . They can arrange for an engineer to come to the property to complete the installation. provided, I shall give them a call tomorrow. Options. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. So, a 50 minute broadband, TV and phone. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. If it’s damaged, it could. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. QuickStart, set up and connections. QuickStart, set up and connections. I have also checked outside and there is no box either on my property or on my boundary wall. You could take a risk and do it yourself, but if anything goes wrong you will be responsible. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. Installing and configuring your kitYou can contact the faults team to arrange this, c all 150 from a Virgin landline, or 0345 454 1111, option 2 (Faults) but best to call between 8am and 10am to avoid call queues, or late afternoon around tea time. 4 out of 5. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. Verify that the white cable is securely connected to the Virgin Media wall socket. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. Internet. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. However, I do not have any of the specified wall sockets available. SpeedHi all, I have received my package 2 days ago but I can't complete the set up due to a lack of a Virgin Media wall socket. I have only got one rectangular shaped white socket (Shown. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. In any event, you may want to tidy up the cables anyway, in which case you should get a VM tech in to fit a proper wall box etc. Virgin no longer supplies FM Radio service via its cable so you won't be able to get that (assuming you wanted it) even though one of the terminals on the main box is labelled 'FM'. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. There are multiple different branded wall boxes inside our flat but none. @thomashtchan10 wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. ) Run the coax cable under the floor boards within a conduit or duct thing, to the new lounge. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Hi TRY, Thanks for updating your thread! I am really glad the security engineer managed to get this sorted for you without any issues I am also glad the redecorating went well too! If you need any further help,. just moved in, can see the brown cable coming in from outside but there's no VM socket or Virgin. on 23-10-2022 13:36. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. Alternatives to Super Hub 2. Hi, I just received my hub. However, I do not have any of the specified wall sockets available. You need to go outside and locate the brown or grey omnibox on the wall. Check service status. 3) other end of this cable, connect the female to female F connector, connect the other side. Vonage 2nd line. on 08-01-2023 20:46. Looking for specific info? Customer reviews. I am going to cancel. Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. It's a 6" brown or grey square-ish box, usually on wall facing the road or pavement. It should work ok. How can I get a technician getting things sorted?Hi Louistkng Thanks for posting and welcome to the community. Inside the External Wall Box – FTTP RFoG Node. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to. Hi i am a new virgin media customer- got internet, tv and phone package (activated it yesterday as i recently moved houses) but have an issue previous house owner has a virgin media wall socket thing which the white wire connects to the broadband- which is upstairs- however my tv (using virgin 360 tv) is downstairs how am i supposed. Please help. But I have no Virgin Media Wall socket in my house. For into also image of the. No virgin media wall socket. Damaged Virgin wall box: This is the box outside your home that houses the connection from the Virgin Media network to your home. Inside is 3GB RAM and a Mediatek OctaCore, while on the rear is an. If you can get Quickstart, you can choose one of two delivery options. Post some clear photos of the cable(s)/connector(s) inside which come from the brown box. Account - Mobile. If you live in a property that's recently been added to Virgin Media's network and have just booked your installation or thinking about having Virgin Media i. It does not seem feasible or plausible to bury a Virgin Media. No VM wall socket in QuickStart, set up and connections Tuesday; Virgin media wall socket for broadband is not what js shown on the installation guide in QuickStart, set up and connections a week ago; I need a Virgin Media Broadband Socket installed in QuickStart, set up and connections a week agoPush the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Entertain me; Broadband Deals. 4. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). If it is a loose cable only, you will need one of these to connect the Quickstart cable. Project Lightning is Virgin Media’s latest expansion of their network,. It doesn’t look like I can connect to ‘the wall socket’. on 30-12-2022 13:41. Got my virgin media self install kit but I don't have a virgin socket. No Wall Socket for Internet and TV in QuickStart, set up and connections Wednesday; Need a new internet wall connection in QuickStart, set up and connections Saturday; Socket in QuickStart, set up and connections a week ago; Old house and new house different wall sockets in QuickStart, set up and connections a week agoCall the Pre-installation and delivery team on 0800 052 1734. There’s not a virgin media wall socket anywhere I’ve checked. Need Virgin Wall Socket - require "written confirmation" of what it entails. I have also checked outside and there is no box either on my property or on my boundary wall. The top “capped” one is marked FM & has been disused since cable went digital. From the photos I am assuming there is a Virgin Media service on your building but you are missing a VM cable or socket inside the property. These enter my house via an air brick/vent very close to. Forum Team In response to rohith15388. Joining in Options. All the equipment and cabling up to the main BT socket in your house is BT Openreach property. I was told when purchasing the broadband package that fi. Virgin Media M125 Fibre Broadband. just moved in, can see the brown cable coming in from outside but there's no VM. 3 weeks ago. We tried plugging the other cable (Ethernet?) into a wall socket but the router didn’t work. I was never asked if I had a wall box. I've also got an old NTL phone socket so. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. If its too loose to push on its safe to use a screwdriver to take the housing off to connect then put the housing back on. Sign in . I do not have a virgin media wall socket so I cannot set up my kit. I need to book an engineer and can’t find how to do this online, there is also no option to do this over the phone… Thanks, BrianLook outside for a brown or grey VM box on the wall and trace the cable to the inside. For more information please visit:is that cable connected to the splitter inside the wall socket? If there's no cable going outside or downstairs you're screwed and will have to call virgin to connect you. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. I have signed up as a new user for Virgin Fibre. The box and cables may have been removed by the previous occupiers. Browse Virgin Media Virgin Media Community. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. We have tried plugging it into the only box we found it would fit but no luck. If you have more than one located on different floors, try to place one directly over the other. which will give you a general idea of VM fixtures and fittings. Browse Virgin Media Virgin Media Community. which allows you to have the cable tucked inside the wall more and hanging straight down when it emerges from the faceplate. The cable could be hidden within, or behind, furniture. Chris. Look for the omnibox outside and trace the cable inside. If you live in a property that's recently been added to Virgin Media's network and have just booked your installation or thinking about having Virgin Media i. The cable could be hidden within, or behind, furniture. 150 from a. Room 1 - install a twin RJ45 socket on the inside wall by the router. - 5156775. Connect the Hub’s power cable with the blue tab. On your installation day, your engineer will arrive in a. 4 out of 5 stars. No, the ethernet cable is for a wired device if you have one. Sometimes there is no wall box, just a trailing cable. First is that cable connected to the splitter inside the wall socket? If there's no cable going outside or downstairs you're screwed and will have to call virgin to connect you. Tudor. -a power cable for the hub's adapter. 0. If there is one you need to trace it back to the wallbox outside where it will connect to a splitter inside it. If there. - 5156775. Pop them out and see. Virgin Media: TiVo® service. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoMobile Your Account. VM will rewire your home phone extensions to create a link between the phone socket on the VM hub and your existing phone sockets. 1 ACCEPTED SOLUTION. . We have a virgin media wall socket with an - 4353656 - 2. 132Mb average speed. 100. Account - Cable. Entertain me; Broadband Deals. Stream from Virgin Media. (Finally Solved) November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. Hi Virgin Media, I'm also having the exact same problem. in Networking and WiFi 13-10-2023; Can't find wall socket in QuickStart, set up and. . The "two cables" sound very like a Sky dish install. Browse Virgin Media Virgin Media Community. The cables from the external box lead to a Bt open reach socket and a blank socket. Original Virgin/NTL installation: Phone in office (may as well be "hallway" for the purposes of discussion) Broadband modem behind TV (via the aforementioned splitter*) TV (erm, behind the TV - the 2nd split from the splitter*) * The single line in to the splitter came through the wall in to the living room from the NTL box on the outside wall. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. You can also check for a loose cable as not all properties have a socket. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsPush the white cable (from the old Hub) into the back of the new Hub. Broadband and phone deals. Options. Broadband. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Went outside and there appears to be nothing on the other side (maybe removed). But I have an issue on the NTL box in the living room (which I want to put it there in the first place), there are no isolator plugged out. can someone contact me about moving a TV point please. Summary of Contents for Virgin Media Virgin TV V6. on 24-01-2022 21:07. Virgin media wall socket in an unusable place. 0 Kudos. Could a VM engineer be boo. . Just joined Virgin awaiting for the delivery of the set up. master phone socket. both appear. We would like to show you a description here but the site won’t allow us. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. Chris. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. I checked online and Virgin told me that indeed, all I needed to do was order a Quickstart kit and I would be up and running in days! That I didn't even need to book an engin. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Hello, The thick white cable goes to the round socket in the other picture i posted at one end and the other is not plugged into anything - 4353656. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. Stay safe online. Connect the Hub’s power cable with the blue tab. Sorry to here you are having to wait a bit longer to get the services installed. Explain what needs to be done and book an engineer visit. Thanks I have already tried that number, waited about 20mins to get through and they said I needed to speak to pre install and then put me on silent hold and after 5mins the call was ended - not by meThe TV is a digital smart TV with Freeview inside. my main box is in the living room but my cable modem is in my bedroom, so i have a cable from the box to my bedroom. My current package downloads 14Mbps maximum way short of the 23-53Mbps advertised. On the inside wall at that point would be the wall socket - or a bare cable - or it may be concealed, decorated. Sky Satellite will be installed soon for the multi rooms (Quad LNB), downstair and upstairs. that allows the RF and Power on the ONU outside to be on a single socket (rather that running 2 cables in) Reply. #4. Can you fit the Cable con 3. Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections Saturday; No vm wall socket in QuickStart, set up and connections Saturday; A Hub 5 switch that works and settings to match in Networking and WiFi SaturdayRe: No virgin media wall socket. Solved: I was sent a Virgin Media hub in a quick start self installation package, as I'm moving into a new property and was told Virgin is - 5101234. Rob. There is no way I can insert the isolator cable into the socket (there just is an empty space when I push the red-banded end of the isolator cable into the bottom of the wall socket). a week ago. Mobile Your Account. No Virgin Media Wall Socket on 13-04-2022 14:47. I need an engineer to come out and take a look at the white box they installed on the inside of my property when they installed my services - it’s come away from my living room wall and is hanging off and it needs to be re attached which I can’t do myself - tried calling but I don’t have the time to sit in the long queues. Thank you for your post. You can just disconnect the flylead from the isolator tho as it has a barrel on it. 04kg, it will easily fit under – or even alongside – any TV. Can you help? - 5401771. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. self install.